ORDER & DELIVERY
Each LumieGlow order is carefully prepared and presented in our signature packaging before dispatch. Orders are processed on business days, excluding public holidays.
LumieGlow currently delivers within Hong Kong SAR only. International delivery is not yet available.
Orders are prepared and dispatched within 1–3 business days after your order has been confirmed. Once dispatched, standard delivery within Hong Kong typically takes approximately 3–5 business days. Additional delivery time may be required for selected remote areas and outlying islands.
Orders placed on weekends or public holidays will begin processing on the next business day.
Complimentary standard delivery is available on Hong Kong orders over HKD 500. A delivery fee of HKD 30 applies to orders below HKD 500.
Once your order has been dispatched, you will receive an email containing your tracking details. You may follow the status of your delivery through our courier partner's tracking service.
If your order has not yet been dispatched, please contact our Client Care team as soon as possible at contact@lumieglow.com or +852 6698 8350.
Once an order has been dispatched, we may no longer be able to cancel or amend it.
RETURNS & REFUNDS
We hope you are delighted with your LumieGlow order. Unopened and unused products may be returned or exchanged within 7 days of delivery, provided that they remain in their original packaging and in resalable condition. For hygiene and safety reasons, products that have been opened or used are not eligible for return or exchange.
To arrange a return or exchange, please contact our Client Care team at contact@lumieglow.com or +852 6698 8350, quoting your order number.
For full details, please review our full Returns & Refund Policy here.
Please contact contact@lumieglow.com or +852 6698 8350 within 7 days of receiving your order. Please include your order number and photographs showing the product and packaging. Once reviewed, our Client Care team will advise you of the next steps.
Eligible items will be replaced or refunded to the original payment method. Refund processing times may vary depending on your bank or payment provider.
PAYMENT
LumieGlow accepts Visa, Mastercard, American Express, UnionPay, Apple Pay and Google Pay. Available payment methods may vary depending on your device and checkout settings.
Payment is processed when your order is placed, subject to authorisation by your payment provider.
Payments made through lumieglow.com are processed securely through our authorised payment providers.
PRODUCT & FORMULATION
Yes. Our current LumieGlow formulations are fragrance-free and made without synthetic fragrance.
They are also formulated without parabens, phthalates, mineral oil, silicones, SLS, SLES or petrolatum.
LumieGlow products are formulated for all skin types, including sensitive skin.
If you have known allergies or sensitivities, we recommend reviewing the full ingredient list before use and patch testing when introducing a new skincare product.
Our formulations are made without parabens, phthalates, mineral oil, silicones, SLS, SLES, petrolatum or synthetic fragrances.
LumieGlow is cruelty-free and does not test its products on animals.
The full ingredient list for each LumieGlow product is available on its product page and on the product packaging.
Ingredient lists may vary from time to time. For the most up-to-date information, please refer to the ingredient list on the product packaging you receive, particularly if you have known allergies or sensitivities.
CUSTOMER EXPERIENCE
No, you may complete your purchase as a guest. Creating a LumieGlow account allows you to view your order history and manage your account details more easily
Yes, a personal message may be added to your order and included with your presentation. You may enter your message during checkout.
Yes. LumieGlow orders are presented in our signature packaging, designed with thoughtful details for an elevated unboxing experience.
Our presentation packaging uses recyclable materials and paper.
We aim to use recyclable materials in our presentation packaging wherever possible. Recycling requirements vary by material and location, so we recommend separating packaging components where appropriate and following your local recycling guidelines.
CLIENT CARE
Our LumieGlow team is available Monday to Saturday, 10 am to 6 pm, excluding public holidays, and would be pleased to assist with product enquiries, orders and delivery. Please email contact@lumieglow.com or call +852 6698 8350.
