Refund policy

At LumieGlow, every order is prepared with care. If you change your mind, unopened and unused products may be returned or exchanged within 7 days of delivery, provided that they remain in their original packaging and in resalable condition. For hygiene and safety reasons, we are unable to accept returns or exchanges of products that have been opened, used, damaged after delivery, or otherwise removed from their original condition.

To request a return or exchange, please contact our Client Care team at contact@lumieglow.com or +852 6698 8350 within 7 days of receiving your order, quoting your order number.

Customers are responsible for return delivery costs for change-of-mind returns or exchanges. Original delivery charges are non-refundable unless the return is due to a damaged, defective or incorrect item.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, please contact our Client Care team at contact@lumieglow.com within 7 days of delivery.

To help us review your request, please include your order number together with photographs of the product and its packaging. Once reviewed, we will arrange an appropriate replacement or refund where applicable.

REFUNDS

Where a refund has been approved, it will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to complete the refund.

CONTACT

For any questions regarding your order, please contact:

CLIENT CARE

LumieGlow (Jelumiere Biotech Limited)
Email: contact@lumieglow.com
Tel: +852 6698 8350

CORPORATE OFFICE

Jelumiere Biotech Limited
Unit 111-113, 115, 1/F, Building 11W
Hong Kong Science Park
Sha Tin, New Territories
Hong Kong SAR